Updated: 9 Apr, 2025

Returns Policy

1. Introduction

At The Quench Family, we stand by the quality of our products and aim to ensure your complete satisfaction. If, for any reason, you are not happy with your purchase, our Returns and Refund Policy is here to make the process seamless and hassle-free.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.

  • Returns must be initiated within 30 days of the delivery date.

  • Proof of purchase, such as a receipt or order confirmation, is required.

3. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Gift cards

  • Customized or personalized items

4. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at [Insert Contact Email or Phone Number].

  2. Provide your order number and reason for the return.

  3. Our team will provide you with a return authorization and shipping instructions.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to your original method of payment within 7-10 business days. Please note:

  • Original shipping charges are non-refundable.

  • You are responsible for return shipping costs unless the item is defective or the return is due to our error.

6. Exchanges

We offer exchanges for defective or damaged items. If you need to exchange an item, please contact us within 7 days of receiving your order to arrange a replacement.

7. Damaged or Defective Items

If your item arrives damaged or defective, please notify us immediately. We may request photos of the damaged product to expedite the process. A replacement or refund will be issued at no additional cost to you.

8. Late or Missing Refunds

If you haven't received your refund within the stated timeframe, please:

  1. Check your bank account again.

  2. Contact your credit card company or bank, as processing times may vary.

  3. If you've done all of the above and still haven't received your refund, contact us at [Insert Contact Email].

9. Customer Support

For any questions or concerns about our Returns and Refund Policy, please reach out to our Customer Support team:

  • Name

  • Email address

  • Phone number

At The Quench Family, we're here to ensure that every sip from your bottle is a happy one. Thank you for choosing us!